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Cancellation & Refund Policy
At Paylux, we strive to provide a smooth and transparent experience to our customers. Since the products sold on our platform are digital gift cards and e-gift vouchers, certain cancellation and refund limitations apply. Please read this policy carefully before making a purchase.
1. Nature of Products
All products sold on Paylux are digital gift cards / vouchers.
These are digital products, not physical items.
Gift cards are delivered electronically via Email / User Account.
2. Cancellation Policy
Due to the digital nature of the products:
- - Cancellation is not allowed after successful delivery
- - Orders cannot be modified once payment is successful
- - Brand or amount selected incorrectly by the customer is not eligible for cancellation
3. Refund Policy (Non-Refundable Cases)
Refunds are NOT applicable in the following cases:
- - Gift card once issued or delivered
- - Partially or fully redeemed gift cards
- - Incorrect brand, denomination, or quantity selected by the customer
- - Customer's failure to use the gift card within its validity
- - Non-delivery due to incorrect email ID or mobile number provided by the customer
4. Refund Policy (Eligible Cases)
Refunds are applicable only in the following situations:
- - Failed transaction where the amount is debited but gift card is not issued
- - Duplicate / double payment for the same order due to technical issues
Refunds are subject to verification and approval by Paylux.
5. Refund Method & Timeline
Refunds are processed only to the original payment method used during purchase (UPI, Card, Wallet, etc.).
Refund processing time may take 5–7 working days after approval.
Paylux is not responsible for delays caused by banks or payment gateways.
6. Refund Request Requirements
To request a refund, customers may be required to share:
- - Order ID
- - Registered email ID or mobile number
- - Transaction ID
- - Payment screenshot or proof
Refund-related communication will be done via email only.
7. Company Rights
Paylux reserves the final right to approve or reject any refund request.
Decisions made by Paylux regarding refunds shall be final and binding.
8. Contact for Cancellation & Refund Support
For refund or cancellation-related queries, please contact:
Email: payluxprivatelimited@gmail.com
Response Time: Within 24–48 working hours
9. Policy Updates
Paylux reserves the right to update or modify this Cancellation & Refund Policy at any time without prior notice.
Continued use of the website implies acceptance of the updated policy.